• Full service:

Loan application processing and mortgage portfolio administration services for third party bank and insurance funders of residential mortgages


  • Full program of individual modules:
      • Electronic credit scoring based on your underwriting guidelines
      • Electronic property valuation
      • Automatic document production
      • Electronic archiving and digital document scanning - files can be viewed by authorisized people at multiple sites simultaneously
      • Fast and efficient execution through workflow management systems (WMS)

       

  • Loan processing:
      • Prepayments and early redemption options
      • Amortization and monthly payment resets
      • Rapid payback options

       

  • Loan servicing:
      • Loan payment processing and monitoring
      • Loan account management
      • Interest rate resets
      • Arrears management
      • All internal und legal reporting
      • Both MBS and Pfandbrief reporting possible

       

  • Optimized customer care:
      • Electronic customer files for paperless document-management
      • Rapid customer responses via telephone, internet or as secure e-mail, including a checklist of all necessary documentation needed for application verification
      • Competent advice and support during processing and servicing

       

  • Service-Center:
      • `Personal´contact-point for loan customers
      • `Full-Service´: complete service-package for advice and execution issues
      • Call-center and customer support - 8 am to 8 pm

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