Our Service

• Full service:

  Loan application processing and mortgage portfolio administration services for third party bank and insurance funders of residential mortgages

• Loan Processing:
  • Prepayments and early redemption options
  • Amortization and monthly payment resets
  • Rapid payback options

• Loan Servicing:
  • Loan payment processing and monitoring
  • Loan account management

• Interest rate resets
• Arrears management
• All internal und legal reporting
• Both MBS and Pfandbrief reporting possible

• Optimized customer care:
  • Electronic customer files for paperless document-management
  • Rapid customer responses via telephone, internet or as secure e-mail, including a checklist of all necessary documentation needed for application verification
  • Competent advice and support during processing and execution

• Service-Center:
  • `Personal´contact-point for loan customers
  • `Full-Service´: complete service-package for advice and execution issues
  • Call-center and customer support

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