Our
Service
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- Loan
Servicing:
- Loan
payment processing and monitoring
- Loan
account management
- Interest
rate resets
- Arrears
management
- All
internal und legal reporting
- Both
MBS and Pfandbrief reporting possible
- Optimized
customer care:
- Electronic
customer files for paperless document-management
- Rapid
customer responses via telephone, internet or as secure e-mail,
including a checklist of all necessary documentation needed for
application verification
- Competent
advice and support during processing and execution
- Service-Center:
- `Personal´contact-point
for loan customers
- `Full-Service´:
complete service-package for advice and execution issues
- Call-center
and customer support
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